Return Policy

At Nestaariya, we take great pride in delivering products with exceptional design and quality, ensuring timely service. However, if you receive a damaged, defective product, or an item that differs from what you ordered, we are here to assist you with your return.

Return Process

Eligibility for Returns:

• To initiate a return, the product must be in its original packaging with all tags and labels intact.
• We kindly ask that you provide an unboxing video within 24 hours of receiving the product. This helps us process your claim more efficiently for a refund or replacement.

Replacement Policy:

If your product is damaged, defective, or incorrect:

• Replacement: Upon verification, we will arrange to process and ship a replacement within 7 working days.

Return & Refund Process:

If you choose to return the item:

• Once you meet the eligibility criteria mentioned above, we will schedule a pickup within 4-7 working days.
• Refund: Refunds will be processed and credited back to your original payment method within 10-14 working days after receiving the returned product.

Refund Method:

Refunds will be issued to the same payment method used for the original purchase, including online banking, credit card, or debit card.

Important Notes:

Refund Processing Time: Refunds typically take 10-14 working days after receiving the returned product.

Unboxing Video Requirement: We require an unboxing video within 24 hours of receiving the product to ensure that any damage occurred during transit.

Return Eligibility: Returns are only accepted for damaged, defective, or incorrect items. If your product is in perfect condition, we encourage you to reach out to us with any concerns.